Frequently asked questions
- 01
We are not a shop and are not open to the public.
If you are collecting food this will be at an agreed time slot and date.
Our Contact Hours for Phone calls are:
Mon - Fri: 10am - 7pm ​​
Saturday: 11am - 4pm
Sunday: By appointment only
We do arrange calls to discuss catering etc. outside of these hours at our discretion.
Please be aware that due to the nature of our business we may be unable to take your call immediately. This could be due to working and providing catering, or have a day off midweek after working at a weekend.
If we are unable to take your call we will aim to reply within 24 hours on a weekday.
Emails
We aim to reply to emails within 24 hours on weekdays.
Our contact details are:
Samantha Burke
07970 815 806
145 Alma Road, Selston, Nottingham. NG16 6BJ
- 02
Yes! Thyme & Season is registered with Environmental Health at Ashfield District Council.
We have 5 Stars! Which is the best rating you can get
Our sister business, Dosa Love, also has 5 Stars, and is registered with Gedling Borough Council.
We also have regular training in food safety, and have certificates for this.
We are registered with NCASS for Health & Safety and HCAAP systems.
As we specialise in catering for dietary requirements, we always go above and beyond to clean surfaces and equipment, and follow Health and Safety protocols.
- 03
Yes, we use all of the main 14 allergens in our kitchen.
However, we are only all too aware of how life threatening allergens can be and take the up most care to limit cross-contamination.
Samantha, the owner and cook, is coeliac and has to eat gluten-free for medical reasons. She has also catered for many different dietary requirements over the years.
We understand the importance of cleaning down between dishes, ensuring equipment is clean, and checking ingredients lists.
We do everything we can to make 'free-from' items safe for people to eat.
